We typically ship with UPS, FedEx or by common carrier depending on the weight and dimensions of the package.  Packages up to 70 pounds in weight and 108 inches in length, or 165 inches in length and girth combined, can be shipped with UPS.  You can view UPS's weight and size limit at www.ups.com.  For larger parcels, packs or skids of lumber, we typically wrap and ship these by common carrier.  We use a shipping broker to give you, our customer, the very best competitive shipping price available.

When asking for a quote on shipping, please provide us with your zip code and if delivery will be residential or commercial. 

Shipping & Returns on all products

Orders can not be cancelled on wood products once production is started, due to the fact that all wood products are manufactured to each orders specification.

Customers must report damage to UPS, also contact Millcreek Mouldings & Picture Frames at 715-650-0655.

RGA's (Returned Goods Authorization) are not given. The reason for this is that damaged wood products are not sent back, due to determination of damage by pictures and UPS claims.  All products are shipped with insurance.

There will be no refunds issued on products which have been subject to misuse, improper application or installation, or altered products.